Job Description

The Senior Business Analyst position is key in our software development department, serving as the liaison between the software development team and customers. They will be responsible for analyzing, defining customer’s requirements to provide comprehensive consultation and long-term recommendation to the management on both the software applications development and business aspects. Regularly interacting with the business users, they will ensure the maximum utilization of the applications capability and work continuously on bridging the gap between application limitation and user expectation.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Responsibilities  

• Responsible for closely working with customers/ product owner to clarify, analyze the business requirement; specify functional designs to translate into application requirements and solution to software development team
• Provides oversight for the analysis of business requirements and ensures that the information solutions address complex business needs
• Recommend or propose ideas/ innovation approach to improve business process as needed
• Work closely with both software team and customers to make sure the fully understanding business requirements and proper feedback of two sides
• Manage customer’s requests, analyze changes and follow process of changing requests
• Keep close coordination with software team, QA/QC team to ensure the requirements are fulfilled
• In charge of documents writing of User Requirement Specification and Software or  System Requirement Specification and Feature List, etc
• Support UAT in testing, verifying bugs/issues with customers
• Other duties as and when assigned by Software Development Manager