RDC Senior Supervisor
Work Location: Ho Chi Minh
Job type: Full-Time
Oversee and manage all RDC/ Shop operation (with a group above 20 people) in compliance with approved policies and procedures
Execute yearly business operation objectives in line with functional objectives.
Ensure cash & stock security & accuracy management meeting KPIs set & expense control within budget
Manage to ensure high visual of products display in line with set standards Handle the customer complaints and emergency issues related to RDC/shop operation as well as shop/RDC security & safe. Control and maintain the facilities in good working condition to support the RDC/Shop operations
Manage vendors’ performance relating to security, cleaning & other services to maximize their professional performance & excellent services provided
Prepare required daily & monthly reports in due time Ensure high level of customer service performance according to corporate requirements
Communicate & train customer service performance KPIs & technical CS skills to all staff
Lead & provide coaching & feedback, monitoring as well as improving staff’s CS performance continuously
Leverage relationship & business interaction with Distributors frequently for getting their feedback for continuous customer service improvement
Involve in customer surveys to measure Distributor's satisfaction and propose improvement action plan for implementation. Lead team to execute Physical Experience Programs and coordinate with cross function department to organize program in order to maximize ABO/RC traffic level and facility utilization. Monitor & control RDC/Shop Fix Assets in line with Fix Assets policies
Ensure all RDC/ Shop fix assets labelled
Monitor, control & record fix assets effectively
Propose fix asset disposal timely Manage RDC/Shop workforce to meet business requirements and growth Involve in staff recruitment & selection
Train & develop qualified workforce
Manage team performance effectively & support to handle job obstacles on daily work.
Build a strong team & leverage good working environment
Motivate team spirit within team
Handle team member conflicts in due time of 2 Liaise with respective departments to handle internal & external audits
Provide in time external audits information to respective functions & coordinate for handling external audit events required.
Build a good relationship with local government due to minimize obstacles and maximize the supports
Competent work planning & organizing skills
- Strong people management skills
- Be strong in customer oriented & customer service skills.
- Good in critical thinking & problem solving
- Good communication & influencing skills
- Good in collaboration & team building ability
- Strong in relationship building with external authorities & partners
- Good ability to learn & high accountability
- Being able to work independently and work under pressure.
- Good written and oral communication skills in English.