Work Location: Ho Chi Minh
Job type: Full-Time
v Installation, Testing and Commissioning of Digital Cinema equipment
v Service support (site visit, phone, remote) and planned maintenance of Digital Cinema equipment
v Understand customer requirements and provide customized solution based on their needs
v Testing and evaluation of software and hardware solutions developed by the company
v RMA testing and logistics coordination
v Deliver high quality Customer Service Support.
v Forecasting and ensuring on‐time availability of spare parts for customer needs.
v Analyzing the root cause of failures
v Interaction with customers, resellers & system integrators to provide technical support and assist in troubleshooting
v Maintaining a good rapport with customer, resellers & system integrators.
v Aptitude to learn new technologies
v Willingness to work during non‐working hours and holidays occasionally.
v Good command of written and spoken English.
v Should possess good troubleshooting skills.
v Can work independently with limited supervision.