Technology Support Engineer
Work Location: Ho Chi Minh
Job type: Full-Time
Posted: 19-10-2023
Salary: 30,000,000 VND / Monthly
Email: nhu.nguyen@40hrs.vn
Job Description
The Technology Support Engineer will be responsible for the coordination of the technology service delivery to the business units in the region through internal resources and external technology partners to ensure agreed SLA’s are met
• He/She will be responsible for effective support of all local applications in the region through internal resources or technology partners as well as for the implementation of a consolidation roadmap.
• He/She will act as a regional point of escalation for end user and key stakeholders in regards of technology incidents and service requests.
• He/She will be responsible for the efficient execution of Technology he processes necessary for vendor management, order placement, delivery tracking, service follow up, asset management, conferencing arrangements, and overall business operation.
Job Requirements
• Technology functional experience 6+yrs.
• Extensive knowledge of regional delivery models.
• Experience in working with global/virtual teams.
• Experience in supporting end users, processing and handling complaints and properly managing users/customer expectations and service commitments.
• Deep Knowledge of Operating System running the specific systems (i.e. Windows server)
• Significant knowledge in networks (LAN/WAN) and main tools for troubleshooting.
• A good working knowledge of cutting-edge technologies such as unified communications, networking and security technologies, as well as an in-depth knowledge of desktop operating systems, and mobile apps.
• Aware of new technologies such as cloud computing, hosted services.
• Knowledge of English.
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