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Fatal Customer Complaints, QUALITY Problems, What is Quality ? Quality Requirements, Protecting American Consumer, Quality Challenge in Vietnam, How can I overcome this handicap? Quality Organization, Market Research, Product Development, Organization of the Production Process, Production Planning, Purchasing, Inspection Testing, Customer Services, CONTINUOUS QUALITY IMPROVEMENT SUPPORT, Qualifications, Documentation, Customer Support.

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Author: Sorin Witzman (August 2012)

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