Customer Service Executive
Work Location: Long An
Job type: Full-Time
Posted: 29-12-2021
Salary: 13,000,000 - 18,000,000 VND / Monthly
Email: thao.duongb@40hrs.vn
Job Description
Job overview: Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. Key responsibilities:
● To response and ensure the customer inquiries and requests are addressed in a timely manner.
● To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
● To handle customer complaints according to the Company procedures and service standards.
● To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
● To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve the quality of the whole team.
● To assist and back up other team members and provide support and report to Supervisor.
Job Requirements
Bachelor’s degree.
● At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management...
● Strong written, verbal skills in English. Extra of Mandarine/Japanese is an advantage.
● Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
● Excellent customer service & presentation skills.
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