Customer Service Executive (Technical)
Work Location: Ho Chi Minh
Job type: Full-Time
Posted: 06-05-2022
Salary: 20,000,000 - 30,000,000 VND / Monthly
Email: thuy.pham@40hrs.vn
Job Description
To support customer National wide for after Sale Service
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KEY RESULT AREAS (KRA) |
MAJOR ACTIVITIES |
OUTCOME |
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Overall CS operation and Partner’s management |
1) Support service strategy set by Regional/Management, thus develops and recommend short and long term proposal through appropriate market an product research. 2) Undertake the primary responsibility for partner management and customer service 3) Co-ordinate closely with regional team for support and guidance 4) 1st level post sales technical support for Epson range of products 5) Managing and ensure set KPI are met 6) Ensure spare parts availability through proper forecasting and management 7) Understand local environmental and product safety standards 8) Warranty cost management and control 9) Analyse reports/data and provide for management reporting |
To ensure Sales company and regional HQ strategy and process are aligned CS operation and partner’s management are in control – with visibility and transparency Support in business growth in Vietnam with CS as a key contributor to success.
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- Warranty support and verification. - ASP verification and managing. - Spare Part handling. - Certificate gathering (Environment/Energy/Information certificate) |
Job Requirements
EDUCATIONAL QUALIFICATIONSMinimum Bachelor Degree in Engineering/Business/Computer Engineering At least 2 years experiences in area of customer service support and 3 years of IT partner management |
RELEVANT EXPERIENCE1) Good team player and good communicator (English) 2) Display professionalism and confident in handling partners and customers 3) Experience in B2B service support will be an advantage 4) Experience in SAP and CRM system 5) Good Analytical skillset |
PERSONAL CHARACTERISTICS & BEHAVIOURSConfident, responsible & able to withstand different level of stress |
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