Customer Service Officer

Customer Service Officer

Work Location: Ho Chi Minh

Job type: Full-Time

Posted: 26-08-2020

Salary: Negotiate


Job Description

  • Proceed order placed by Customers and Salesperson through WBA (eComm & CCE), telephone, facsimile, mails
  • Implement selling policies, service offers effectively
  • Coordinate with Planning/ Production and Warehouse on the status of orders and delivery schedules
  • Solving customers’ complaint concerning returned goods and delivery errors
  • File customer purchase orders
  • Answer inquiries on stock status and product prices through the on-line computer system
  • Liaise closely with Sales staff and Customer Service Team Leader on the matters pertaining to sales, deliveries and collections
  • Handle urgency/late delivery orders and co-ordinate closely with Manufacturing and Supply Chain team in solving the orders
  • Send proactively feedback about areas/ initiatives to improve internal and external customer satisfaction to Customer Service Team Leader

Job Requirements

1. Essential:

  • College graduate in any related fields.
  • At least 2-year working experience with customer service mind set
  • Good in English & Vietnamese communication skills
  • Problem analysis & solving
  • Proficient in using MS Offices computer

2. Desirable:

·       Communication in Chinese is preferable


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