Job Requirements

QUALIFICATIONS:

Skills:

Required

 Strong attention to detail, problem-solving skills, and verbal/written communication (with both technical and non-technical audiences)

 Ability to manage a team

 Expert in End User Support

 Ability to deliver results and manage performance of teams

 Ability to develop and motivate others Certificates / Training:

 NA Experience:

 9+ years experience in end user services or related field

 Preferred: prior experience leading teams

Education:

Required

 Bachelor's in Information Technology or equivalent  Principles & Related Competencies: Ethical

 Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.

Leader

 Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate.

Collaborative

 Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate.

Looks Beyond Oneself

 (Team Leader) Demonstrates humility through servant leadership by thinking about what can I do as a leader to help you achieve your goals; Develops a vision (strategy) and sets goals and targets, fostering an environment which encourages achievement; Inspires and influences people to work together cohesively and enthusiastically engages with them; Welcomes a diversity of backgrounds and ideas; Values Distributors and teammates.

Drives Innovation

 Add value through: Driving opportunities for all 3 types of innovation (incremental, evolutionary or disruptive); Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Celebrating and learning from failures and successes, willing to experiment and take educated risks making decisions based on facts & data; Welcoming other’s ideas and suggestions and acting on them.

Delivers Change

 Delivers Change Through: Experiencing and leading change; Understanding Herbalife Nutrition’s business; Creating a sense of urgency for delivering business benefits; Flexibility and openness to change