Operation Manager
Work Location: Ho Chi Minh
Job type: Full-Time
Posted: 18-10-2023
Salary: 40,000,000 - 45,000,000 VND / Monthly
Email: duong.vu@40hrs.vn
Job Description
The main duties of Operation Manager is to streamline processes and build systems, SOP, provide training, coaching to Centre Management Team, Customer Care Team, Study Advisor
Business Operation Management:
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Work alongside with Director of Sales , COMs to manage systems, operating SOPs, System ,Training for centers & none center staff
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Design & Provide SOP , System Training to Support for business sector for new enrollment & re-enroll
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Co providing the onboarding operation training for employees for none teachers & teachers
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Setting up infrastructure & provide training for new centers
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Managing the infrastructure SOPs for the company
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Coordinate with the Accounting, Marketing Department, Sales, HR department to establish the process of managing KPIs s at the Centers to improve employee productivity
Franchise services
• Provide training for franchise
• Train FC staff for the FC model so that the staff can operate the Centers in accordance with ICR standard.
• Provide inventory for FCs according to the order.
• Auditing Franchise
Manage customer service.
1. Manage customer service applications to serve online , offline sales channels, Cooperate channel
Job Requirements
- Opened for retail system management/franchise management
- Business Analysis knowledge
- System Knowledge
- Culture Fit ; able to work & interact well with Foreign Teachers
- Situational Leadership
- Flexibility to work at weekend or night shift for auditing conduct
- Time Management
- More than 8 years experiences in similar roles
- Excellent at Microsoft system
- Familiar with Cen 2, Call Centers, CRM, Google Drive
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