Job Description

design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

The Liaison Office (LLO) team is dedicated to ensuring our components are produced of the highest quality, delivered when we need them, and manufactured with partners who share our commitment to elevating the world.  Not only do we manage the production of great product at an exceptional quality level, we also build great relationships.

A day in the life:

·         You work cross-functionally with your SSC and LLO quality partners to support quality and brand initiatives at the factory and to achieve the goal of having the highest quality apparel

·         You will ensure that the garments / accessories produced for company meet or exceed the quality expectations 

·         You will work on improvement plans with the factories when issues arise and ensure that the plans are executed to successful completion

·         You bring company culture (goal-setting, leadership, etc) to all levels of our manufacturing partners

·         You coach factory partners at all levels in quality including the aspects that make company aesthetically and  functionally the highest quality

·         You support new technologies and techniques in production through benchmarking, educating and sharing of knowledge with the SSC, LLO and other quality educators

·         You communicate and review quality scorecards with factories

·         You coach the factory to a point where each  person in the  factory has quality expectations that are the same or higher than company

·         You will assess, evaluate, create corrective action plans and follow up on the corrective actions on potential suppliers

·         You will be conduit for explaining QA directives, SOPs new processes to the factories

·         You will perform random audits on finished product to ensure all quality expectations are met