Job Description

Principal Accountabilities and Key Activities

Increase Market Share:

• Identify new opportunities to sustain business growth in the defined territory with a portfolio of existing customers.

• Evaluate the market landscape to identify potential new customers to approach aligned to the local market development strategy.

• Growth with customers in priority segments projected to grow ahead of the market and growing share of wallet (SOW) is a priority focus.

• Use the principles of Value Verification to defend pricing strategies and maintain share in a highly competitive environment.

• Collaboration with the GA team to increase the level of conversion of specified business with GA customers with the local vendors.

• Support the prospecting process to deliver new business opportunities to support the defined growth strategy for the market.

• Audit compliance to GA specifications by vendors and provide market intelligence back to the GA team.

Provide day to day service to Customers and engage prospects:

• Help customers to pick the right thread for the right garment, assist with color matching, lead price negotiations and conduct regular follow up on collections.

• Maintain regular contact with customers virtually (phone, email, video) to complement face to face meetings in accordance with the service levels expected for key customer segments.

• Provide training and support to customers and actively promote the use of digital portals for order placement, and other digitally enabled activities.

• Liaison with customer service and logistics team to ensure on time delivery to customers.

• Handle complaints regarding quality/appl.

• Update CRM (Dynamics CSX), on a daily basis for existing business and prospects.

• Deliver collection achievement vs. target as well as the intended DSO.

• Liaise with credit control officer to work closely with customers in order to collect the payment on time.

• Develop and establish contacts with potential prospects using digital and direct communication channels.

Support Sales Planning, Forecasting and Projection effectively:

• Contribute to the demand planning process and be accountable for ongoing improvements in forecast accuracy.

• Conduct monthly rolling forecast review for demand planning of raw materials/finished goods stock.

Promote New Products/Global Services/Digital Marketing

• Coordinate with Marketing/Supply Chain for NPD launches locally.

• Work with Technical team to promote technical services to existing customers to deliver tangible benefits (Efficiency savings) to customers and upselling opportunities.

• Jointly work with TS team to promote and upgrade product. Offer efficiency drive at customer shop floor.

• Actively build contacts and relationships using digital channels in collaboration with marketing.

• Actively use CSX Dynamics to manage and report all new business opportunities as they progress through the purchase funnel.

• Provide market intelligence to and support to the Global Accounts team to work on securing new specification opportunities from new brands.