Job Description

·         Set and execute policies and procedures for Sales department

·         Determine sales quotas for sales personnel in accordance to their skill levels

·         Responsible for staff scheduling, payroll, and inventory control

·         Oversee and manage all operations of new and pre-owned vehicles

·         Develop monthly and annual objectives for the department basing on assigned target

·         Set working schedule for Sales team (duty in showroom, bz trips, customer support …)

·         Set daily, weekly, monthly and annual goals for Sales department/ each sales team and Sales executives

·         Ensure sales department contributes acceptable levels of gross and net profit

·         Oversee sales, trade-ins, and delivery of all new and used vehicles

·         Maintain and develop customer database, carry out CRM activities 

·         Maintain budgeted revenue and expense objectives

·         Establish departmental work schedule: duty in showroom, Sales activities, balancing the work load of all employees

·         Assist with recruiting, interviewing, hiring, and terminating employees

·         Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation to appropriate personnel for placement in personnel files

·         Conduct Daily/ Weekly meeting with team to review result and assign tasks

·         Steps to the sales processes, follow-ups on unsold, sold, and service guests, phone skill training and instruction, enhancing subordinates sales skills Inviting customers for test rides

·         Support Sales team to close the deals; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing.

·         Directly involve to Fleet sales and propose solutions to close the deal successfully

·         Provides sales management information by completing reports

·         Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job

·         Propose sales campaigns and promotions to DP

·         Propose training courses for the Sales team and Attend training sessions to improve skills and capability

·         Responding to customer complains in term of Sales and Services

·         Make Sales reports: Sales performance, Sales forecast and plan, market

·         Ensure sales personnel are well trained, motivated, and available when needed

·         Train sales associates on the advantages/benefits of JLR to assist in overcoming customer objections

·         Track and provide direction on how sales associates should obtain their goals

·         Manage Sales Executive’s performance and conduct performance reviews monthly

·         Cooperate with Marketing to organize Events to promote JLR images and push up Sales

·         Attend Handover ceremony Event