Senior Customer Relation Specialist | 40HRS

Senior Customer Relation Specialist

Work Location: Ho Chi Minh

Job type: Full-Time

Posted: 02-06-2021

Salary: 1,800 - 2,000 USD / Monthly


Job Description

Job overview: Collaborate with Sales to build strong partnerships with Korean/Chinese/Taiwanese customers, in terms of understanding what customers need, directly with multi supporting department to meet customers' expectations.

Key responsibilities: 1. Support Sales in achieving revenue targets

● Responsible for increasing revenue by achieving sales objectives in existing key accounts.

● Uncover and assess customer needs and develop and execute Key Sales Objectives.

● Responsible for securing and maintaining business, continually reviewing customer’s service requirements, and coordinating with the internal team.

● Collect complete specification requirements from customers (including sales reps) and pass efficiently to manufacturing units /– design and constantly improve forms and electronic communication tools.

● Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink drawdowns for manufacturing units.

● Coordinate with purchasing to develop availability of key materials.

2. Handle customer requirement

● Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD.

● Investigate and help resolve customer concerns promptly.

● Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.

3. Coordinate with others department

● Collaborate with Sales, CS, Planning team according to customer expectations

● Collaborate with Korean/Chinese team for order migration preparation and local support.

● Work with CS Sups/CSM to define and lead service improvement projects and execute the improvement plan.

4. Provide excellent service to customer:

● Responsible for providing excellent service to customers, including regular service review calls to key customers, customer special requirements follow up.

● Material and FG stock planning coordination for key customers.

● Standard quotation and discount price set up with GSPD

Job Requirements

 Bachelor’s degree preferred.

● 5 - 7 years marketing or related experience in Sales, Business Development, Marketing or equivalent.

● Excellent communication and writing skills both in Vietnamese and English.

● Excellent analytical, research and report writing skills.

● Marketing Brand/Product Management knowledge.

● Excellent multi-tasking skills.

● Creativity skills – including creative and art direction.

● Strong presentation skills and persuasiveness.

● Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.


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