Service Desk Manager

Work Location: Ho Chi Minh

Job type: Full-Time

Posted: 30-10-2020

Salary: 2,500 - 3,000 USD / Monthly

Email: alice.bui@40hrs.vn

Experienced in leading and managing a team in Operations as Service
Excellent client-facing and communication skills in English (both verbal and written) are a must
Managing and motivating the Operations team to ensure client commitments and SLA s are met, creating a strong culture and work ethic focused on success.
Improving the service for the client, through the implementation of best practices and end to end quality approach.
Familiar in operations environment of 24x7x365
Familiar with the usage of a wide range of toolsets in the cloud environment and third-parties services (Kubernetes/Rancher, Git, etc.), popular Operating Systems (Windows, macOS, Linux) and Android/iOS
Familiar with the log analysis and monitoring tools (Grafana, Kibana, etc.)
Have experience in building and managing SLA’s and SLO’s
Familiar with databases, concepts of AWS cloud
Knowledge of the banking and/or finance sector is an advantage

Excellent command of English and good communication in Vietnamese when working with cross-functional teams.
5+ years proven experience in leading Service Management and/or Operation teams
Quick learner with an ambitious and results-driven personality.
Work well as part of a team in a fast-paced environment.
Commercial experience of continuous delivery, software release, advanced deployment strategies, disposable environments, virtualization.
Have a practical, structural mindset and be a quick learner able to adapt to the changes from a fast-growing organization
Practical knowledge of agile software development methodologies
ITIL process knowledge and Scrum Methodology knowledge
Bachelor's degree

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