IT Assistant Manager
Work Location: Ho Chi Minh
Job type: Full-Time
Posted: 16-06-2021
Salary: 36,000,000 - 45,000,000 VND / Monthly
Email: thao.duongb@40hrs.vn
Job Description
POSITION SUMMARY STATEMENT:
The End User Support Assistant Manager leads a team, focusing on ensuring on-time and accurate of team goals. This role coordinates with other cross-functional teams to ensure delivery.
DETAILED RESPONSIBILITIES/DUTIES:
Manages a team (3+) in area and ensures delivery for 1 significant segment of work
Ensures team delivers high quality, accurate, viable, and reliable products
Coaches, guides, and provides mentorship to team
Works closely with other cross-functional teams to enable team productivity
Coordinates and supervises creation of team deliverables
Escalates risks and resolves issues to enable team delivery
SUPERVISORY RESPONSIBILITIES:
Leads a team (increases with level)
Job Requirements
QUALIFICATIONS:
Skills:
Required
Strong attention to detail, problem-solving skills, and verbal/written communication (with both technical and non-technical audiences)
Ability to manage a team
Expert in End User Support
Ability to deliver results and manage performance of teams
Ability to develop and motivate others Certificates / Training:
NA Experience:
9+ years experience in end user services or related field
Preferred: prior experience leading teams
Education:
Required
Bachelor's in Information Technology or equivalent Principles & Related Competencies: Ethical
Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.
Leader
Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate.
Collaborative
Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate.
Looks Beyond Oneself
(Team Leader) Demonstrates humility through servant leadership by thinking about what can I do as a leader to help you achieve your goals; Develops a vision (strategy) and sets goals and targets, fostering an environment which encourages achievement; Inspires and influences people to work together cohesively and enthusiastically engages with them; Welcomes a diversity of backgrounds and ideas; Values Distributors and teammates.
Drives Innovation
Add value through: Driving opportunities for all 3 types of innovation (incremental, evolutionary or disruptive); Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Celebrating and learning from failures and successes, willing to experiment and take educated risks making decisions based on facts & data; Welcoming other’s ideas and suggestions and acting on them.
Delivers Change
Delivers Change Through: Experiencing and leading change; Understanding Herbalife Nutrition’s business; Creating a sense of urgency for delivering business benefits; Flexibility and openness to change