Technical service engineer
Work Location: Ho Chi Minh
Job type: Full-Time
Posted: 26-08-2022
Salary: 20,000,000 - 25,000,000 VND / Monthly
Email: phong.tram@40hrs.vn
Job Description
- Prepare and provide product training, including but not limited to features, benefits, installation, troubleshooting, and maintenance to Dealers/Distributors/Builders/End-Users and Sales personnel
- Provide phone and field technical support to any/all sales channel partners as required
- Record and respond in a timely manner; according to frameworks established by the Business Unit that meet or exceed the customer’s desires
- Coordinate with Inside Sales for shipment of warranty or replacement parts; following established procedures for removing parts from stock and/or procurement of parts
- Work to increase customer satisfaction regarding product support
- Create and Maintain Product Manuals as they relate to technical specifications and installation
- Changes processed through an ECO-type process for recording and communication
- Make Warranty Recommendations in cases which fall outside warranty timeframes and guidelines
- Maintain Service Call Logs and Records according to established procedures
- Support Product Development by providing feedback on current products and input on definition and design of new products
- Support Sales Development as required
- Trade Show Participation, including but not limited to booth design, set-up/tear-down and working the show
- Prototype Installations
- Product Presentations
- Product Support including Technical Sales Data, Product Bulletins, and Competitive Product Information/Analysis
Play a significant role in continuous improvement efforts; including but not limited to identifying/developing internal and/or external product/service source(s), software or other tools to improve the business
Job Requirements
- Two Year Certificate minimum in a mechanical discipline or related field
- Strong understanding of equipment functionality from operations/equipment and software/networking perspectives. Agriculture or farm related equipment experience preferred
- Ability to read and create drawings via CAD or other equivalent software; read/create electrical schematics would be a plus
- Experience in on-site training of company staff, customers and distributors
- Proven project management and communication skills
- Team player with the ability to interact with other personnel, and with other cultures
- Ability to travel as needed, not expected to exceed 50% overnight travel
- English language skill would be a plus