Customer Service Executive (temporary 8 tháng)
Work Location: Ho Chi Minh
Job type: Full-Time
Posted: 06-05-2022
Salary: 20,000,000 - 30,000,000 VND / Monthly
Email: thuy.pham@40hrs.vn
Job Description
To support customer National wide for after Sale Services. Facilitate smooth business operation between EVNL & distributors
1) Support service strategy set by Regional/Management, thus develops and recommends short and long term proposal through appropriate market an product research.
2) Undertake the primary responsibility for partner management and customer service.
3) Co-ordinate closely with regional team for support and guidance.
4) 2nd level post sales technical support for
Epson range of products.
5) Managing and ensure set KPI are met.
6) Ensure spare parts availability through proper forecasting and management.
7) Understand local environmental and product safety standards.
8) Warranty cost management and control.
Analyse reports/data and provide for management reporting.
Job Requirements
At least 2 years experiences in area of customer service support and 3 years of IT partner management
RELEVANT EXPERIENCEü Proficient in Vietnamese and English (speaking, writing, reading, listening) ü Display professionalism and confident in handling partners and customers ü Experience in B2B service support will be an advantage ü Experience in SAP and CRM system ü Good Analytical skillset |
PERSONAL CHARACTERISTICS & BEHAVIOURSü Customer oriented ü Good team player as well as interpersonal relationship skills ü Creative ü Compliant with laws, policies and regulations
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