Job Description

• Business and Product Development
• Acquires or support the acquisition of new business and supports the account management.
• Promotes customer relations and develop existing customer base.
• Lead and supports business development process example tender analysis, solution design, costing, pricing and service offering.
• Monitor market trends and competitor activity in order to identify new business opportunities.
• Analyze Merger & Acquisition (M&A) opportunities.
• Transport Subcontractor Management – to executes global carrier initiatives. 
• Operations Excellence
• Ensure efficient overland operations and continuously optimizes the operations by implementing standard processes in line with corporate guidelines and targets.
• Cooperates in the development and implementation of business operation and reporting system.
• Profit Development
• Responsible the profit and loss for the national business field.
• Monitor annual budget, initiates corrective actions in case of deviations.
• Staff Supervision: To be actively involved in all matters related to supervision of staff including but not limited to:
• Recruitment
• Performance Management (Reviews, Disciplinary etc…)
• Induction / On boarding
• Training
• General day to day issues
• Customer Service
• To liaise with Customers directly as required.
• To act in a professional manner at all times with customers.
• To manage customer complaints in a manner that provides explanations and puts customer at ease.
• Take appropriate corrective action and/or notify relevant person and office to prevent a re-occurrence of customer complaints.
• QSHE
•  To observe all company quality & OHS requirements at all times.
•  To be aware of the responsibilities of employee’s in relation to OHS.
• To follow all procedures and reporting requirements in relation to the company OHS policies and working instructions.
• To report incidents and hazards as per the relevant working instructions.