Customer Service Manager
Work Location: Ho Chi Minh
Job type: Full-Time
Posted: 26-02-2024
Salary: 45,000,000 - 56,000,000 VND / Monthly
Email: thuy.pham@40hrs.vn
Job Description
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1. Quality Service Operation & Customer Satisfaction |
· Continuously find ways to improve Service Coverage · Suitable parts stocking for faster repair · Improve ASP technical competency through training and release of service bulletin. · Outsourcing Projects · Manage the call center. · Standardize all customer service procedures and policies |
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2. Service Partner Management Service Network Outsource Vendor |
· Periodic review and evaluation of Service Partners and Outsource Vendors · Formulate and release Service Partner policy and guidelines. · Service Partner and Outsource Vendor meetings and operational reviews |
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3. Market Understanding |
· Gather customer service feedback. · Gather competitor’s service support information. · Analyze customer requirement with countermeasure. |
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4. Service Product |
· Launch of an extended warranty offering to corporate market · Launch a Maintenance Contract, when necessary, as an out-warranty service offering to corporate market |
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5. Showroom and solution center management |
· Responsible for managing solution center and showroom operation. · Enhance the products display and brand |
Job Requirements
EDUCATIONAL QUALIFICATIONS· Degree in Business Admin or equivalent with at least 10 years in Customer Service Management at trading company |
RELEVANT EXPERIENCE· Customer handling skills & understand customer/sales and service channel expectation in different market segment on different products. · Spare part management. · Risk management (part of business management) · Performance management · Process reengineering. · People Management
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PERSONAL CHARACTERISTICS & BEHAVIOURS· With very good leadership skills · Good communication skills · Systematic, organize, able to work under stress and fast-paced environment |
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