Customer Service Executive
Work Location: Ho Chi Minh
Job type: Full-Time
Posted: 02-06-2020
Salary: 24,000,000 - 28,000,000 VND / Monthly
Email: thuy.pham@40hrs.vn
Job Description
To support customer National wide for after Sale Services.
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Overall CS operation and Partner’s management |
1) Support service strategy set by Regional/Management, thus develops and recommends short and long term proposal through appropriate market an product research. 2) Undertake the primary responsibility for partner management and customer service. 3) Co-ordinate closely with regional team for support and guidance. 4) 2nd level post sales technical support for Epson range of products. 5) Managing and ensure set KPI are met. 6) Ensure spare parts availability through proper forecasting and management. 7) Understand local environmental and product safety standards. 8) Warranty cost management and control. 9) Analyse reports/data and provide for management reporting. |
KEY DECISIONS/DIMENSIONS
a. Describe 1 or 2 typical decisions you have to make, in the course of your job.
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- Warranty support and verification - ASP verification and managing - Spare Part handling - Certificate gathering (Environment/Energy/Information certificate) |
b. List the data which will reflect the scope and scale of activities concerning your job.
(These should be quantifiable numerical amounts)
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- RMS system. - Monthly Service Report. - E-Channel - TechExchange/SPI |
Job Requirements
EDUCATIONAL QUALIFICATIONSü Minimum Bachelor Degree in Engineering/Business/Computer Engineering ü At least 2 years experiences in area of customer service support and 3 years of IT partner management |
RELEVANT EXPERIENCEü Proficient in Vietnamese and English (speaking, writing, reading, listening) ü Display professionalism and confident in handling partners and customers ü Experience in B2B service support will be an advantage ü Experience in SAP and CRM system ü Good Analytical skillset |
PERSONAL CHARACTERISTICS & BEHAVIOURSü Customer oriented ü Good team player as well as interpersonal relationship skills ü Creative ü Compliant with laws, policies and regulations
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